After my account was hacked, I immediately reached out to customer support. Without my consent, the hacker spent all my diamonds, mythic coins, skin fragments, and chests — everything I had earned through honest play and partly purchased with real money.

But instead of help, I was met with apathy and copy-paste replies. Moonton clearly doesn’t care about the emotional well-being of its players. Support sends template answers, doesn’t analyze logs, and takes no real action to protect us. The verification process drags on endlessly — with no explanations or concrete updates. Meanwhile, I’m still in the hospital recovering from surgery, and it’s especially painful to see my situation completely ignored.

Players trust this company not only with their money but with years of their time. And in return — silence and indifference.

I demand:

1️⃣ A fair and transparent review of activity on my account.

2️⃣ Restoration or compensation for the lost resources.

3️⃣ Improvements to account security and faster response to hacking incidents.

The most “funny” part is that my account security rating shows 100%, with all protection features enabled — yet support claims that 100% security doesn’t actually guarantee safety 🤡

If there’s no proper response, I’ll have no choice but to raise this issue publicly.

I still hope justice will prevail. Thank you to everyone who supports me and helps me not to give up 🙏