I’ve been in this situation before but I managed to get it resolved.

I had 2-step verification set up, but I lost my phone (it was broken) and couldn’t use Google’s “Authenticator” app to get back into my Gmail account.

It doesn’t matter if you’re using the Google app or any other 2-step verification app like Authy, etc. or a phone number.

If you can’t access 2-step verification/2-step verification, you need to forget about it and look for other means to recover the account.

Google or the AI ​​bot or whatever will claim that you need to follow the “recovery steps” and if you can’t, there’s nothing they can do. At least, that’s what they told me.

My solution was to contact Gmail’s live chat support.

They were the only ones who could guide me on how to get through these “steps” that seemed almost impossible to me.

So if you need help with this, contact live support “here”.

Chat provided by JA.

You can get a demo account, just go to this link and the page will open a chat window.

Explain everything you know about why you can’t sign in/verify, what happened with 2-step verification, etc.

You will be prompted to create the account.

After that, you will be connected with a support representative.

No need to wait, just get a Gmail expert/human on the other end ready to answer all your questions and guide you through the steps, based on their experience.