How do I verify my old Gmail account?
Losing access to an e-mail account is a very complicated and emotionally draining situation, even more so if it involves your loved one who has passed away. Below are some steps you can follow to try and regain access to your Gmail account:
1> Call Google Support: The first step would be to reach out to Google Support. They might have specific procedures for a situation like this. Even though they may not immediately give access to it because of confidentiality and security issues, they might give you the necessary guidance or suggest an alternative solution.
2> Proof of relationship and identity: Collect documents or any evidence showing your relationship to the deceased child and your actual identity, including birth certificates, death certificates, legal documents, and so on. You may also be required to produce some identification proof for yourself.
3> Legal assistance: A situation may apply for you to seek legal aid with the account access process. In this regard, you may need to seek a lawyer specializing in digital estates or probate.
4> Locate recovery methods: Most of the time Google allows users to retrieve an account using security questions, a recovery email address, or a recovery phone number. If your daughter has it set up and you can get to the information, you might be able to use one of these methods to gain access to the account again.
5> Hint : If you can't retrieve the account, you can remind it. Google allows users to remind their account, which will then be locked, but still visible to friends and family as a reminder for your daughter. Check Google's help pages for more information on the process.
It's sensitive, so it may take time to access the account. Thus, patience and persistence pay at this stage. If someone fails to retrieve the account, they may want to think of other ways to preserve important information or memories stored in that account.